Wednesday, 18 January 2012

Predictions for 2012

This is our annual predictions episode, where we look at what's coming up in the year ahead, this time with a focus on what it means for Out of Office work.

Listen to the podcast here:



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These are our eight predictions for 2012 ...

1. Growth of mobile will facilitate increased telecommuting


The advent of powerful mobile computing devices such as smart phones and tablets has lead to an increasingly mobile workforce. Cloud Computing has become an important technology in support this mobility. Although Cloud Computing is often touted as a way of lowering the cost of IT infrastructure, it's also important in supporting a mobile workforce. As more companies make use of these technologies to enable mobile workers, so too they are enabling their employees to work Out Of Office.

2. More Wi-Fi connectivity out and about


As we become increasingly mobile, there'll be a greater demand for cheap or free wireless Internet access wherever you are - including parks (Brisbane City Council is doing it), city centres (the Perth Lord Mayor promoted it as one of her main election promises) and in the air (Emirates is doing it, Qantas is planning it, many American carriers are doing it).

3. Growth in Mobile Devices


E-book readers will drop below $100 in Australia, high-quality Android tablets will be available for under $300, and smart phones will overtake feature phones.

4. Better support for on-line meetings from tablets and phones


Tablets and smartphones provide many of the features of laptop computers, but there's still some way to go before tablets replace laptops. One of the areas yet to mature is the use of on-line meetings tools, such as GoToMeeting. We predict the vendors of these tools will provide much better support for use on tablets, so Out of Office workers can (realistically and reliably) use a tablet instead of a laptop for on-line meetings.

5. Outsourcing will keep increasing (changing the nature of “jobs”)


It’s the age of the free agent: one in three Americans is a free-lancer, not because they’re finding it difficult to get work but because they want to be. Outsourcing is growing, particularly through the “talent markets” (such as elance.com, guru.com and odesk.com), and this trend will continue in 2012.

6. Google+ will reach 200 million users


Google+, currently at 65 million users, is growing steadily, and we predict it will reach 200 million this year. That number alone doesn't particularly matter for Out of Office work, but it does mean Google has finally created a social network that works, so they are likely to keep investing in it. The Google Hangouts feature in particular could be the video-conferencing solution that we've all been waiting for.

7. A large Cloud-based service will fail (temporarily), causing mass disruption


This is inevitable, not because Cloud Computing is inherently unreliable but rather because it’s becoming more prevalent. More Cloud services are being offered and more people and businesses are using them (as we mentioned earlier, the growth in the number of mobile workers is the main driver behind the adoption of Cloud Computing).

8. E-mail is (still) not dead


Despite various dire predictions to the contrary, e-mail is still going strong, with 3.1 billion users in 2011, and no sign of it slowing down. On the other hand, the volume of spam is decreasing, which means e-mail is becoming even more valuable.

Wednesday, 21 December 2011

The Year in Review

In this episode, we look back at the predictions we made at the start of 2011.



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References

  1. The Resurgence of Reading: There’s no doubt video has been the hot on-line medium for the past few years, but we think 2011 will see a resurgence of (gasp!) the written word.
    - Amazon's recently announced fourth quarter results - Amazon.com is now selling more Kindle books than paperback books.
    - The Association of American Publishers reported in February 2011 eBook sales have overtaken those of both paperback and hardback books, and enjoyed triple-digit growth compared with 2010 sales.
    - Amazon’s top-100 lists for print and eBooks were very different suggesting different behaviours for buyers of books vs. eBooks
  2. Email is Dead (NOT!): Rumours of email's death have been greatly exaggerated. Business communication is not really being conducted to any significant degree via social networks or SMS.
    - Email may not be dying but spam volume is decreasing
    - Thierry Breton @ Atos wants to get rid of email for internal communication
    - What is needed is for people to use email properly - they now have multiple electronic communications tools; choose the correct tool for the job. Email is for deferred, non-urgent communication.
  3. The Power (if not the Wisdom) of Crowds: Deal-of-the-day Web sites like Groupon.com turn the disintermediation model on its head. They sit between the customer and the supplier, but in a highly value-added way.
    - Groupon’s IPO was the second-biggest in tech history ($700 million, behind Google’s $1.7 billion), but recently share price dropped from $20 to $17.
    - One of the issues Groupon faces is that it’s easily imitated - dozens of deal-of-the-day sites have sprung up (a friend of Chris has created one “Cryki”)
  4. Facebook is "the" Social Network: Facebook will continue to be the dominant social network during 2011, and other networks will have to settle for catering to niche demographics. However, there is much room for innovation in social networking so the door remains open.
    - Google+ came out of nowhere - but is it running out of steam?
    - A survey of the American Academy of Matrimonial Lawyers found that Facebook is cited in one in five divorces in the United States.
    - Facebook amongst US’ “most hated” company
  5. More Out of Office Workers: More and more organisations will start embracing different Out of Office workstyles for their people - it's feasible, desirable and inevitable.
    - Telecommuters save time and money
    - Half of Australian IT workers said they would consider taking a pay cut in exchange for more flexible working hours
  6. Enterprise Cloud Computing: We’ll start to see more private, packaged cloud services aimed at enterprise customers.
    - Amazon has just released its Elastic Beanstalk service
    - Rackspace has extended its Cloud services to European data-centres
    - Microsoft will release its Windows Intune service - a cloud-based PC management service for businesses.
    - Amazon EC, one of the largest provider of Cloud/Utility Computing services to business customers, suffered a major outage in April
  7. The Year of the Tablet: Kudos to Apple for breaking new ground with the iPad in 2010. The Samsung Galaxy Tab is hot on its heels, and both will face stiff competition from other manufacturers.
    - The recommendation that all staff and students at Trinity College, University of Melbourne be given iPads
    - Microsoft's global chief research and strategy officer Craig Mundie is unsure of whether tablet computers have much of a future
  8. Mobile Trends: Android will dominate; smartphones will become even smarter; and smartphones will become the default for mobile phones.
    - Android has become the top-selling operating system on mobile phones
    - Smartphone ownership rose 60% in the US last year, according to figures released by comScore
    - Nokia and Microsoft have announced an alliance whereby Nokia mobile phones will run Microsoft's Windows Phone 7 operating system
  9. Online Sales: E-commerce has been rising steadily over the last decade, but we have reached a tipping point, where on-line selling has gone mainstream.
    - Aussie retailers facing stiff competition from on-line retailers
    - Amazon crowned the most reputable company in the US
  10. Politics: A Tangled Web: The Internet will increasingly become a political battlefield: governments around the world will attempt to censor, regulate and control the Internet; while political activists will create and use Internet tools as a platform from which to attract support for their respective causes.
    - Egyptians have used Facebook and other Web 2.0 technologies to rally protests against their government
    - How will this play out in Algeria?
    - Another popular uprising is met with an Internet blackout - this time in Libya
    - It’s not just authoritarian governments that are considering censoring the Internet

Thursday, 17 November 2011

Get More Freedom in Your Work Life

More and more people are tapping into the power of the Internet for greater freedom in their work life. We call this the Out of Office environment - and in this podcast we describe the three main scenarios.



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Thursday, 27 October 2011

Ownership 2.0

The Web has made it easier to facilitate sharing, swapping, renting, leasing, bartering, recycling and other kinds of ownership, for both electronic and physical goods.


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This episode was inspired by Rachel Botsman's TED Talk: The Rise of Collaborative Consumption:



Other Web sites we mentioned:Subscribe to the podcast here.

Tuesday, 13 September 2011

Writing a Book Together

Our book Out of Office is almost ready for publishing. In this episode, we share our experiences of how we wrote this book, using many of the on-line collaboration tools we've discussed in the book itself.

MP3 File

Tools We Used

Tuesday, 16 August 2011

Working from a Home Office

More and more workers have the option to work from a home office, either part-time or full-time. In this episode, Chris shares what he has learned in over 10 years of being a full-time telecommuter.


MP3 File

Thursday, 14 July 2011

E-Mail Productivity

E-mail is 40 years old this year (here's a nice infographic showing its history). Many people still grapple with it, but that doesn't have to be the case. So we're sharing our e-mail productivity ideas here.

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Dan Tynen (7 Days in Email Hell) needs our help!

Incoming e-mail is not necessarily a bad thing! The problem is not with e-mail, it’s with the kind of e-mail you get, the way we perceive e-mail, and the way we manage e-mail.

Here are our three key e-mail productivity principles:
  1. Your in-box represents other people’s priorities, not yours - So stop being their slave, and take control of your life
  2. E-mail is for deferred, not immediate, communication - So stop reacting and start responding
  3. E-mail is just one communication channel (of many) - So just stop using e-mail for everything
Start by eliminating the bad e-mail:
  • Unnecessary (e.g. E-zines we never read, Facebook notifications): Cancel the subscriptions, turn off notifications
  • Unwanted (Spam): Delete them automatically
  • Inappropriate/Misdirected (E-mail that can be handled by other channels - such as RSS, phone, face-to-face): Switch channels
  • Unproductive (Jokes and time-wasters, chain letters, staff checking in because you haven’t delegated well, irrelevant cc’s): Ask them to stop
  • Unimportant (e.g. useful e-zines, some notifications): Filter them automatically
Learn to process e-mail more effectively:
  • Separate checking from processing
  • Check e-mail less frequently
  • Turn off automatic notifications of new mail
  • When checking your in-box, just move items to other folders rather than processing anything
  • After processing, ask yourself: How can I prevent another e-mail like this?
Help other people be more productive by sending better e-mail:
  • Use a relevant subject line
  • Use a signature with phone number and other contact info
  • Write one topic per message (split multi-topic messages into multiple e-mails)
  • Don’t ask obvious questions that Google could answer (e.g. checking time zones)
  • Spell check & re-read before hitting send
  • Don’t send “out of context” messages that force others to search old e-mails for information
  • Quote sparingly; enough to provide context but no more
  • Establish some conventions and shorthand within your team
  • Think carefully about each and every recipient you include in the To: & Cc: lines
  • End each e-mail with a clear idea of what you want next

Thursday, 16 June 2011

Protect Your On-line Reputation

If you're not careful, it's easy to do silly things that harm your on-line reputation. In this podcast episode, we discuss some simple things you can do here to prevent that from happening!

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We suggest four principles:
  1. Bite your tongue - assume everything is public and permanent
  2. Lock up - protect your passwords
  3. Don’t talk to strangers - be careful when you’re out and about
  4. Listen up - monitor what others are saying about you
Web sites we mentioned:

Thursday, 14 April 2011

Get Smart!

Mainstream media coverage is often sensationalised and biased. The Internet gives us unprecedented abilities to dig deeper, but only if we take that opportunity. We'll show you how ...

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Web sites we mentioned:

Thursday, 17 March 2011

Books in the 21st Century

The Internet has changed the way we buy and read books. If anything, there's been a resurgence in reading, because of increased availability to printed books, and new formats like e-books and audio books.

So let's talk about how the Internet has changed reading, in three ways:
  • How to buy books on-line
  • The rise in popularity of e-books
  • The rise in popularity of audio books
Listen to the podcast here:


Download the MP3 File here

Additional Resources:

Thursday, 17 February 2011

Focal Point - Wikis

A wiki is a Web site anybody can edit. Although this might sound dangerous, wikis have many benefits for organisations large and small. They are more collaborative, more compact and more changeable than typical Web sites, blogs or forums; and they can build camaraderie, engagement, unity and equity in the organisation.

In this podcast episode, we talk about the benefits of wikis and how to create one for your own organisation.

Listen here:



Download the MP3 file here

Resources:

Thursday, 20 January 2011

The Top 10 On-Line Trends for 2011

Join us for our annual report on the top on-line trends for the next 12 months.

Listen to the podcast here:



MP3 File

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Notes

Here are our 10 predictions:
  1. The Resurgence of Reading: There’s no doubt video has been the hot on-line medium for the past few years, but we think 2011 will see a resurgence of (gasp!) the written word.
  2. Email is Dead (NOT!): Rumours of email's death have been greatly exaggerated. Business communication is not really being conducted to any significant degree via social networks or SMS.
  3. The Power (if not the Wisdom) of Crowds: Deal-of-the-day Web sites like Groupon.com turn the disintermediation model on its head. They sit between the customer and the supplier, but in a highly value-added way.
  4. Facebook is "the" Social Network: Facebook will continue to be the dominant social network during 2011, and other networks will have to settle for catering to niche demographics. However, there is much room for innovation in social networking so the door remains open.
  5. More Out of Office Workers: More and more organisations will start embracing different Out of Office workstyles for their people - it's feasible, desirable and inevitable.
  6. Enterprise Cloud Computing: We’ll start to see more private, packaged cloud services aimed at enterprise customers.
  7. The Year of the Tablet: Kudos to Apple for breaking new ground with the iPad in 2010. The Samsung Galaxy Tab is hot on its heels, and both will face stiff competition from other manufacturers.
  8. Mobile Trends: Android will dominate; smartphones will become even smarter; and smartphones will become the default for mobile phones.
  9. Online Sales: E-commerce has been rising steadily over the last decade, but we have reached a tipping point, where on-line selling has
    gone mainstream.
  10. Politics: A Tangled Web: The Internet will increasingly become a political battlefield: governments around the world will
    attempt to censor, regulate and control the Internet; while political activists will create and use Internet tools as a platform from which to attract support for their respective causes.

Tuesday, 21 December 2010

2010 - The Year in Review

In January we made 10 predictions about how the Internet would change our lives in 2010. In this episode, we look back at the year and report on our predictions.

Listen to the podcast here:



Download the MP3 File here.

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Notes

Here were our 10 predictions, with brief comments:
  1. (Chris) Internet Politics - The Good, The Bad & The Ugly: We'll witness an increasingly political dimension to The Internet as governments grapple with regulation and censorship of the Net. Additionally, we'll see governments and political parties and activists using the Internet for service delivery, campaigning and activism.
    Report: Yes, this all happened; as well as the unexpected huge Wikileaks scandal this month.
  2. (Gihan) There'll be an increase in electronic meetings - e.g. teleseminars, webinars, conference calls, on-line conferences - and this will correspond to a significant drop in face-to-face meetings.
    Report: Difficult to say, because the reports are from biased sources. Certainly more on-line meetings now, and more use of on-line technology in face-to-face meetings.
  3. (Chris) Less Privacy / Greater Openness: While sites like Facebook and Google are improving the privacy controls they provide to their users, people seem to be increasingly comfortable with sharing information about themselves including embarrassing, even dangerous information.
    Report: No; in fact, it was the opposite, as people discovered just how invasive some of these technologies were.
  4. (Gihan) Because we have more Internet-connected phones, we'll see a significant increase in localisation and context-specific content - e.g. a restaurant sending you SMS ads when you walk by.
    Report: No (surprisingly). The technology is available and in use, but just hasn't been adopted widely.
  5. (Chris) We'll have more mobile applications.
    Report: Yes, clearly.
  6. (Gihan) The growth of Google-based phones will exceed growth of iPhones.
    Report: Yes, Android's growth has been astonishing, and has exceeded iPhone's growth, even in the year of iPhone 4.
  7. (Chris) After an annus horribilus in 2009, we'll see the start of a recovery for on-line news media.
    Report: No, news media still haven't figured out a viable on-line business model.
  8. (Gihan) Smart businesses will figure out Twitter and Facebook.
    Report: Yes and no. There have been a few outstanding examples (like the Old Spice Guy), but not that many.
  9. (Chris) The Pervasive Internet: There'll be an increasing number of clever gadgets being launched that "passively" access the Internet as part of their operation.
    Report: No, although we're seeing more devices use the Cloud for storage.
  10. (Gihan) Content syndication - both automatic and manual - will really take off.
    Report: Yes, and it's likely to be increasing even more, as content publishers want to make their stuff available on lots of devices.

Thursday, 18 November 2010

Out Of Office

In previous podcasts, we’ve talked about ways in which the Internet helps you work with people who aren’t in the same office, the same city or even the same time zone. Today we’re going to put a structure around that, and explain a number of options to help you use the Internet to get get more freedom in your work life.


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Notes

The Out Of Office lifestyle can take a number of different forms – and broadly we’re going to describe three of them:
  1. The “Cross-Worker”, or part-time telecommuter, who spends part of their working week Out Of Office – for example, in a home office.
  2. The “E-Worker”, or full-time telecommuter, who spends all their work time Out Of Office, but in a separate office (such as a home office).
  3. The “Digital Nomad”, or location-independent worker, who also spends all their work time Out Of Office, but isn’t necessarily confined to a single work place.
For each of these three scenarios, we’ll consider three factors:
  • You – and the main purpose in choosing this situation
  • Your Team (colleagues, clients, suppliers and others) – and the way you interact with them
  • The World (everybody else outside your work environment) – and how you engage with it

Off-Siter

In fact, we’ll start with a situation most workers find themselves in, which is not one of the three Out of Office situations, but is very common.

The typical office environment is where you work full-time from a common office - that is, you have fixed working hours, and a fixed workplace. This is sometimes disparagingly referred to as being a “desk jockey”. If you do work from somewhere else, it’s rare and usually because you want to work “off site” for some reason – for example, when you need quiet, uninterrupted time to focus on an important task. This is, strictly speaking, working “out of office”, but it’s only a small part of your work life.

If we look at You, Your Team and The World:
  • Your purpose is to focus, and eliminate distractions
  • You remain separate from your team – in other words, this is “Do Not Disturb” time
  • You shut out the world, so it doesn’t distract you

Cross-Worker

The first real Out of Office environment we’ll consider is the “Cross-Worker”, or part-time telecommuter. Again, you have fixed working hours, but now you have two workplaces – typically your office and your home. Some of your colleagues might also be doing the same, or they might not.

This applies to business owners as well. For example, in the early days of his business, Gihan made a decision to spend Fridays away from the office - deliberately cut off from clients and client work.
  • Your purpose now is convenience, because you can schedule other things around your “at home” days
  • You’re not isolated from your team, and you need to cooperate with them when they need your help (and vice versa). However, you don’t necessarily have to be as fully available to them on your Out of Office days, because you do spend some time in the office each week. So it’s more a matter of managing access and ensuring you are available if needed.
  • You do still need to keep out the world, because it’s tempting to be distracted and unproductive on your Out of Office days.

The E-Worker

The next Out of Office scenario is that of the full-time telecommuter, who either works from home away from colleagues or doesn’t have any colleagues - that is, a solopreneur. You still have fixed working hours, and now have just one fixed workplace – but it’s a home office rather than the shared office.

We’re dealing with this differently from the Cross-Worker, because in this situation you don’t have the luxury of spending time in the office each week. So you’re more fully committed to a home office, and need to set it up accordingly.
  • Your purpose is primarily the comfort of working full-time from home.
  • Your interaction with your team is now different. It’s no longer good enough to simply cooperate when required; you need to be able to collaborate with them, as effectively as you would face-to-face.
    meetings, chat rooms, sharing documents
  • You now let in the world, in order to call on them for help, and also to avoid the social isolation of a full-time telecommuter.

Digital Nomad

Our final Out of Office scenario is the Digital Nomad, where you get maximum flexibility, not just in where you work but also when you work. You have no fixed workplace, and you often don’t have fixed working hours either.

This is often seen as being only possible for independent business owners, and that’s certainly the most common scenario; however, that isn’t necessarily the case. Even full-time employees can live a Digital Nomad work style, if they choose it and their employer accommodates it.
  • Your purpose now is freedom – to live by your rules, and still get paid to do so
  • You now need to accommodate your team (and clients), because they don’t necessarily know when and how you’ll be available in their work day
  • Finally, you have the opportunity to embrace the world – for example, by spending some time each year in a new city or even a foreign country

Summary

There’s a lot of overlap between these areas, so we’re not suggesting you have to fit into only one of them. But it’s convenient to think of them this way, and make smart choices.

Thursday, 14 October 2010

We Know Who You Are

We're sharing so much of our life on-line nowadays that organisations know a lot about us - with or without our knowledge or permission. Discover what they know about you, how they are using it, and what you can do to protect yourself from harm.

Listen to the episode here, or download the MP3 file:


MP3 File

Subscribe to the podcast here.

Dilbert.com

Web sites we mentioned:

Thursday, 16 September 2010

Election 2010 - The Aftermath

This is the second of our two-part podcast on the 2010 Australian General Election. In our previous podcast, prior to polling day, we spoke about the underwhelming campaigns waged by the main political contenders, focusing on their use of the Internet and social media. In this podcast we're going to discuss the result of the election and focus on Internet policies, in particular the National Broadband Network (NBN).

Listen to the episode here, or download the MP3 file:


MP3 File

Subscribe to our podcast here.

Additional Resources

Thursday, 19 August 2010

Election 2010

Australians go to the polls this weekend, Saturday August the 21st, for a General Election. So, we thought it would be timely to devote a podcast or two to the Election from an Internet perspective.

Listen to the episode here, or download the MP3 file:


MP3 File

Subscribe to our podcast here.

Additional Resources

CampaigningBeing InformedThe ElectionPredictions

Thursday, 29 July 2010

Books, E-Books and the E-Publishing Revolution

E-books have finally come of age, thanks to new devices that make them easy, convenient and practical. Learn what's available for you as a consumer, author or publisher.

Listen to the episode here, or download the MP3 file:


MP3 File

Subscribe to our podcast here.

Additional resources:

Thursday, 15 July 2010

Workshifting

Chris has just returned from a trip to the U.K., one of the rare occasions in a year when he's physically in the same room as his work colleagues. Gihan has just published his book, Webinar Smarts, which teaches speakers, trainers and other information experts how to deliver their material to audiences who are widely dispersed.

Both of these are examples of "workshifting". In this episode, we'll share the six key principles of adding workshifting to your professional life.

Listen to the episode here, or download the MP3 file:


MP3 File

Subscribe to our podcast here.

Definitions:Related topics:Tools and Techniques:Six principles:
  1. Assume the technology is available
  2. Let go!
  3. Be disciplined.
  4. Be clear.
  5. Reward the outcome, not the process.
  6. Start small.
Other resources:

Thursday, 24 June 2010

10 Things We Learned From Google

Google has had a big impact on our lives, not only by making it easier to find stuff, but also in changing the way we live, both in our personal and professional lives.

Listen to the episode here, or download the MP3 file:


MP3 File

Subscribe to our podcast here.

Our list of 10:
  1. The more, the merrier
  2. Know your core business
  3. Google knows a lot about you
  4. Google knows not only about you, but about the world
  5. Google is powerful
  6. Google seems to be using its power wisely (so far!)
  7. If you can't beat them, buy them
  8. Google is run by techies
  9. Substance can still beat style
  10. There's still room for improvement